How easy is it to get a hold of customer service at CookStore?

asked by Kathleen I. on 11/3/19

17 Answers
Thumbnail of user nataliar33

Very difficult. They never answered the phone or voice message.

Helpful  (2)
Thumbnail of user katherinep884

You can't. Their Customer Support and email are not responsive and as of March 23,2023 I received a "Your message wasn't delivered to contact@cookstore.ca because the address couldn't be found, or is unable to receive mail." GONE!

Helpful  (0)
Thumbnail of user stanleys208

It was simple enough. We got to email one another and I was clear as to what was happening during this Covid times.

Helpful  (0)
Thumbnail of user dianez183

Very easy using email, I had a very quick response.

Helpful  (0)
Thumbnail of user meganc294

It's never a real person that responds, just a bot giving you cookie cutter answers. In short: they have no customer service.

Helpful  (0)
Thumbnail of user djt13

They do not take phone calls. Not sure if this is a Covid-19 only policy but at the moment you can only reach them by creating a ticket via the website and waiting for a return email. Both times I emailed them my response did come within the promised 4 business hour window.

Helpful  (0)
Thumbnail of user gg167

Email only using the account one creates when checking out. They answer very quick, within the hour when you post.

Helpful  (0)
Thumbnail of user jeanetteh91

Getting hold of them is easy, having your problem resolved is impossible and takes more than a month with no results.

Helpful  (0)
Thumbnail of user muhammadn61

Horrible customer service, they are very difficult to get a hold of.
Their ticketing service is extremely slow, and if they ever respond, its not helpful at all.

Helpful  (0)
Thumbnail of user toms1147

I don't think they have any customer service, that's how unresponsive they are.

Helpful  (0)
Thumbnail of user donaldw427

So easy by e-mail or post on their website. Chloe M responds wtihin 24 hours if not sooner.

Helpful  (0)
Thumbnail of user jeanpaulg5

If you are clear with your email message you will not have any issues. Customer service was efficient and effective.

Helpful  (0)
Thumbnail of user jk617

Easy, just email. You might have to wait for a couple of business days to pass though.

Helpful  (0)
Thumbnail of user venetial

Very easy - had no problems reaching service and getting assistance.

Helpful  (0)
Thumbnail of user jasond382

Chat service was great during working hours. Phone service works great too unless they're very busy. In that case chat works perfect.

Helpful  (0)
Thumbnail of user shannons379

They reply quickly on the chat, never reply in email

Helpful  (0)
Thumbnail of user kaitlynl24

Very easy. Their Chat is open 9 to 5PM and even after-hours during their big sales.

Helpful  (0)

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