CoutureCandy Questions & Answers

Here’s what consumers have asked with answers from CoutureCandy staff and previous consumers.

30 questions answered

3% answered in 1 day

Question:

Love the prices and designs. can i return if it doesn't fit correctly? do they offer even exchange if it doesn't fit right or do they not really give you store credit? Love the prices and designs. can i return if it doesn't fit correctly? do they offer even exchange if it doesn't fit right or do they not really give you store credit?

Answer:

They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!

By Maria E. over a year old

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Question:

Why no one answers the phone. why cant i use the coupon that was given to me Why no one answers the phone. why cant i use the coupon that was given to me

Answer:

Hello Keelia, may I know your phone number please?

By France H., Director of Operations over a year old

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Question:

I'm in process of buying a dress from your websitetarik ediz - 50493 floral lace cap sleeve mermaid gown with train 2 / pink what is return policy? I'm in process of buying a dress from your websitetarik ediz - 50493 floral lace cap sleeve mermaid gown with train 2 / pink what is return policy?

Answer:

Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.

By France H., Director of Operations over a year old

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Question:

Are the dress brands authentic? Are the dress brands authentic?

Answer:

Absolutely they are authentic, my gown came directly from Daymor the designer.

By Angela B. over a year old

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Question:

Please return my call Please return my call

Answer:

Hi Keelia, have you contacted one of our representatives? Thanks

By France H., Director of Operations over a year old

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Question:

This is the worst experience ive ever dealt with...ordered a $558.00 dress that we nothing like the photo did not fit horrendous This is the worst experience ive ever dealt with...ordered a $558.00 dress that we nothing like the photo did not fit horrendous

Answer:

In US it should not be those types of company because they are doing fraud in there

By Lilit A. over a year old

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Question:

Can i return it if it is too big Can i return it if it is too big

Answer:

Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges

By France H., Director of Operations over a year old

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Question:

Hi i wanna how fast i can get this derss? my son is getting married in two weeks and i need it because i have to fix it can you let me know if i can Hi i wanna how fast i can get this derss? my son is getting married in two weeks and i need it because i have to fix it can you let me know if i can

Answer:

HI, Good day. May we ask if you have already placed an order? Maybe we can check the estimated shipping date.

By France H., Director of Operations over a year old

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Question:

Good morning, i live in toronto canada and would like to order a dress. how long will shipping take? i am a size 18 should i order 18? Good morning, i live in toronto canada and would like to order a dress. how long will shipping take? i am a size 18 should i order 18?

Answer:

Hi Samantha, Thanks for your interest in Couture Candy. For Canada shipping, the processing time will take 2 to 4 business days, while shipping excluding the processing may take up to 10 to 15 business days. It also has a shipping fee of $24.95. Should you have any other questions, free to call the Sales Department at 855-700-4239 option 2. Kind regards, sales@couturecandy.com

By France H., Director of Operations over a year old

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Question:

If i purchase an evening gown and it doesn't fit or looks awful on me, nay i return the dress and get another one from you? If i purchase an evening gown and it doesn't fit or looks awful on me, nay i return the dress and get another one from you?

Answer:

Yes but you will have to pay a large restocking fee.

By Lauren L. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

CoutureCandy Questions & Answers

Why no one answers the phone. why cant i use the coupon that was given to me Why no one answers the phone. why cant i use the coupon that was given to me

I'm in process of buying a dress from your websitetarik ediz - 50493 floral lace cap sleeve mermaid gown with train 2 / pink what is return policy? I'm in process of buying a dress from your websitetarik ediz - 50493 floral lace cap sleeve mermaid gown with train 2 / pink what is return policy?

Are the dress brands authentic? Are the dress brands authentic?

Please return my call Please return my call

This is the worst experience ive ever dealt with...ordered a $558.00 dress that we nothing like the photo did not fit horrendous This is the worst experience ive ever dealt with...ordered a $558.00 dress that we nothing like the photo did not fit horrendous

Can i return it if it is too big Can i return it if it is too big

Hi i wanna how fast i can get this derss? my son is getting married in two weeks and i need it because i have to fix it can you let me know if i can Hi i wanna how fast i can get this derss? my son is getting married in two weeks and i need it because i have to fix it can you let me know if i can

Good morning, i live in toronto canada and would like to order a dress. how long will shipping take? i am a size 18 should i order 18? Good morning, i live in toronto canada and would like to order a dress. how long will shipping take? i am a size 18 should i order 18?

If i purchase an evening gown and it doesn't fit or looks awful on me, nay i return the dress and get another one from you? If i purchase an evening gown and it doesn't fit or looks awful on me, nay i return the dress and get another one from you?

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