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Custom Cushions Questions & Answers

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I am very concerned that I have heard nothing from this website with regard to my order. I did not receive a confirmation email. I have not received an update on the cushions. It has been well over the original time predicted to make these cushions. As I read these reviews it appears that your company doesn't much care for precision and you are likely to point me back to tiny print on the website if it is off. I am wondering if I should just cancel the order, recall my payment and start over. If the sizing is going to be off by a 1/2 inch in either direction then my wait is for naught. The lack of communication is REALLY unnerving me.

asked by Robin B. on 8/17/16

1 Answer
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Hi Robin,
I am very sorry to hear that you are upset with our company and we want to make sure that you are happy. You should have received an email right after your order was placed, sometimes our emails get caught in the junk folder. Due to the nature of any type of cushion or pillow there is no way we can guarantee that the cushions will come out in the exact size, we do try to get as close as possible. I just spoke to our production manager and we are shipping out your order tomorrow and once it has shipped out you will receive an email with the tracking number. I apologize for the lack of communication but this is our busiest time of year and we are trying to keep up with all of our orders and are trying our hardest to ship out orders as quickly as possible.
Thank you,
Jenni
Support@CustomCushions.com

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