Darn Good Yarn Questions & Answers

Hi there! Thank you for your comment. We had a month or so earlier this year when we grew a little faster that we could handle. We were unable to keep up with orders at that time and had to take a step back to catch our breath. We recognize orders were late and do apologize about that! In the time since, we have completely revamped our subscription box and I would really love to send you one on us so you can see all the upgrades we have made! If you can please email me at amanda@darngoodyarn.com I would love to get you set up! Xoxo

Hi Anti! Thank you for writing, and I'm sorry for the delay in reply. We honestly don't add fake reviews, but we do ask our customers if they would like to leave a review and we have some pretty happy customers. May I ask, did you see reviews that looked especially fake, or were you on another site that stated something about fake reviews? We encourage all our customers to leave a review, and even the bad ones get reviewed as they really help us make sure we are as good as we can be. If you have any feedback I'd love to hear it. Especially sites like Yelp, we actually can't anything regarding Yelp reviews. Yelp is very strict about this policy to ensure no businesses can make themselves look "better" than the consumers believe they are. So the Yelp rating is a very real, very honest rating. I hope this helps, but would love to hear any thoughts you have. You can reach me directly at CSManager@darngoodyarn.com with any questions or comments. Thank you! -Phil

Hi there! We still stick into shipping the packages between 15-20th! Some batches of customers may receive it too soon and some at the later part but we are hoping it will be there in time!

I am very sorry about the experience! If you can still send us an email so we can look the the history of your concern, we would much appreciate it! :)