Horrible experience. Plan on several unreturned email, calls and tickets

If you call, you will hear. "NO CUSTOMER SERVICE REPS ARE AVAILABLE, CALL BACK LATER" or be on hold forever. They do not respond to emails

No. They do not respond to emails, they do not answer the phone and no one answers their Chat on their website.

Impossible. I was on the phone for a half-hour when they said they had a 5 min wait time. They also do not respond to my emails

I don't imagine they can justifiably offer 'warranties'? I don't actually even know if they do? I've personally never asked them to warranty anything?

But what i do know? Is that when we order parts from DD? WE become the manufacturer/builder? Doesn't that make warrantee type work our own responsibility?

I've built over a dozen projects from DD parts? Never had any reason to blame them for MY troubles?

I did go on BBB to check them out? Looks like they responded to every complaint listed? Though they never did answer any of my early[ amateurish] questions? If i was going to build my own? I had ti figure it out for myself. And i did.

I've been happily purchasing parts from DD many years now.

They seem to ignore customers for the most part once they have your money!

I've called them multiple times trying to get a status on a item I ordered. They never answered the phone, but did call me back when I selected the call back option.
They didn't respond to any of my emails.
I

I could only get a response when I cc'ed support@routeapphelp.zendesk.com otherwise no one would reply.

I requested a call back and they called me back within the hour. They were nice and helpful