I am a little reluctant to buy one of the plans due to having difficulty reaching customer service. I also wonder if it is difficult to cancel account

asked by Tone J. on 1/11/18

2 Answers
Thumbnail of user annad97

Hello, Tone.

Feel free to contact us anytime via LiveChat. You can also call the numbers listed here https://depositphotos.com/contact_us.html and email us.
In order to cancel the account, you need to contact us and place a request.

Anna,
Depositphotos

Helpful  (0)
Thumbnail of user lis5988

My Account User ID: 6869160
Account Name: Li Same
Email: sen20160328@yandex.com

Here is paypal Transaction ID: 85Y80490D1480771S

$649.00 paid via my paypal. But I does not want this member ship.

Already. I did complete member ship 1 year ago

And I did discuss about this problem with Support team.

~~~~~~~~~~~~~~~~~~~~~~Support team~~~~~~~~~~~~~~~~~~
"Good morning,

We used to have issues with PayPal, now it should be fixed.

We can still activate your pending subscription.
Please confirm."
~~~~~~~~~~~``````````````````````````````````````````````````````````````````````````

I did reply for over message

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hello!
What confirm do you mean? Did you refund money via paypal?
Also. I can't download images too. I does not want images from Depositphoto.
Please refund Money again. Really not good.

I did send a lot of email via support team.:(

I will wait for your reply

Li Same.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

After. Support Team is no response. Only using same message

~~~~~~~~~~~~~
Your manager will get in touch shortly.

Thank you for understanding.

Best regards,
Olga
~~~~~~~~~~~~~~

Please fix this problem and refund my Money.

Helpful  (0)

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