Really so sorry for who had bad shopping experience from us. Any negtive reviews are the motivation for us to working harder to make progress.
Preorder items do take some time, we are now listing the more accurate processing time right below the "ADD TO CART" button on each product page. And if any requests, contact us by online chat to get an instant response. And more details about order cancellation or return, please visit: https://www.devilinspired.com/warranty-and-return.
If your problems still haven't been solved, feel free to contact us by emailing to customerservice@devilinspired.com. Or contact us by clicking the chat button on bottom right of the website or APP.

They're legit! I have bought from them twice now and both times got my order early and it's been great quality. Their prices are higher than other places because of the convenience of their service (they deal with all the taobao stuff for you) but they are selling legitimate products that look exactly like the picture.

Both.
Legit company, but they seem to be having issues lately. Their ads on Facebook seem to be popping up on feeds despite preorders or promotions being over. Item are placed in the shop and up for order despite being discontinued.and out of order.

Have ordered in the past with no problem but lately they are VERY misleading.

If the company was US or Canada based, they would have sooooo many lawsuits pending for false representation...

In my experience no they have scammed me. They made me wait over a year (purchased a dress in November it is now near October) giving me excuses like its a pre order so its being fitted to size, they couldn't find my reciept even though I had screenshots of the transaction on my paypal, they would say shipping delays were in cause of covid. I asked for my money back to which they refused, then convinced and begged me to wait for my order. They gave me a fake tracking number, its been over 2 months and that package is still in transit allegedly. If youre going to buy a lolita dress buy elsewhere. Its not worth any of the time i wasted going back and forth with late emails

Both. They legitimately send you the items you order but they are at often 100% markup of just buying the original items from taobao yourself.