Is DirecTV a scam or a legit company?

asked by Amy G. on 3/22/20

5 Answers
Thumbnail of user billb1935

It is a scam 100%. Just read the reviews. You don't realize it until they got your money and you need something! They are holding peoples money from them that doesn't belong to them. They may even tell you you'll get it back. Just keep waiting, you wont. Then you have to call back and go through the entire process again. I'm on 6 weeks now/Overdraft fees/No Thanksgiving/ and I have photo proof I cancelled 2 days before my free trial was up. They just didn't want me to cancel! Lol. They do things different here. You have been WARNED my friends!

Helpful  (1)
Thumbnail of user gails811

After being a Directv customer for 20+ years, and tolerating price hike after price hike, we finally decided to unplug. This was sometime around September or October. Directv had my charge card number as that was how I paid the bill. So we finished, returned our equipment, and went on our merry way. FIVE MONTHS LATER I receive a bill in the mail from a credit company stating I owe $78. I was NEVER contacted by Directv or their owner, AT&T, despite the fact that they have my home number, both mine and my husband's email addresses, both of our cell phone numbers, and my home address. Instead, they send the account of a loyal customer to a credit company FIVE MONTHS after THEY screw up by not billing the correct amount to my Visa. If this is how they treat loyal customers, there is no hope! Directv has gone steadily downhill since selling out to AT&T. Instead of dealing with someone here in the US, you deal with a call center in God knows where. Although they try to be helpful, they clearly are dealing with a script and you get nowhere with them. The website is a mess with no way of reaching anyone! Do yourself a favor and watch, stream elsewhere!

Helpful  (1)
Thumbnail of user sharonm850

BEWARE of DirecTV or AT&T they are a total SCAM!
BEWARE of DirecTV or AT&T whoever they are they are a total SCAM! I was told several different things many different times on a 3-hour phone call with them. They tried to scam me after my order was placed and confirmed they told me I owed a total of $19.95 for installation fees for TV home phone and internet after my order was completely placed and I got a account number and a confirmation number he said he needed to go back and set up my Internet and home phone and said I had to pay a extra $100 to get those installed and that would be charged to my debit card Monday after the installation and I said ABSOLUTELY not! Cancel this whole order I'm not going to give my business to a company that is IMMEDIATELY trying to SCAM me. He then went on to tell me he could not cancel my order because the cancellation department is in quarantine but all of the other departments were up and running except for the cancellation department and they were going to charge my card the extra $100 without my consent. And after installation they had to charge my card another $257.08 for 6 months in advance services. This company is a total SCAM DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! I then had to call and cancel my credit card to avoid all these illegal charges they were just going to help theirselves to with my account number. This was a horrible experience and they were going to wipe out my whole bank account without me even knowing so be very careful!

Helpful  (1)
Thumbnail of user jamesw2844

Both satellite companies are legit companies which screw over their customers

Helpful  (0)
Thumbnail of user walterb597

Did not provide promos as promised. Autopay paid it once and he took my payment $96.23 for a second time.
I finally got into my account and read the following; "Your last bill of $96.23 was for the period ending Mar 20." See Attached
According to their statements I paid; "Your last bill of $96.23 was for the period ending Mar 20."
The bill was for services "Mar. 21 - Mar. 21", I paid $192.46 for services before my service was installed. See attachments
My next autopay will be for $96.23 due April 12,2023, $288.69 in 23 days.

Helpful  (0)

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