Dear Cricket r.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service

I agree with Cathie. You're going to be very disappointed. Their quality and material are horrendous. I ordered a large hoodie and it fit a 5 year old.

No. But you will be very disappointed in your items if you ever get them

I haven't had any problems with that but I think their rip off is more with what you buy and the quality of the merchandise. It looks like they picked it up off the street and if you want to return it it has to be sent back to China which costs about triple of what you paid. I only lost $18 dollars which was a lesson learned.

I used PayPal so no theft problems, but quality and sizing ridiculous. Customer Service is a joke although I am waiting on them refunding something. They sent an email asking for me to come on here and update and edit my review with how they "say they will be giving me a refund". I will not do any such thing until I see the $$ in my account and I will only update that they settled but no matter how you spin it their product is falsely advertised and of horrible quality and sized for toddlers. Good Luck!

I still haven't received my order after 8 weeks! So yeah, I consider it fraudulent and probably credit card theft... and I'm pretty sure I'll be disappointed in the quality of the goods IF I do eventually get them considering all the bad reviews I've seen about this site! Good luck!

Cancel your order ASAP as for those positive reviews it's quite clearly someone who is paid to put up good reviews because nobody who actually ordered from this hell hole of a "company" would ever advise you to order off them and would never call them trustworthy!
Disgraceful excuse for a business have no idea how to keep customers happy so they pay people to lie for them or set up fake accounts and put in reviews themselves.
Best advice possible if it's not to late cancel your order and notify your bank that you do not give this company permission to take funds from you!

I have not experienced any credit theft activities from them, however, I would monitor credit card transactions as company lacks integrity.

I didn't have a CC issue, but never received my 2 items and customer service would do nothing! $$ down the toilet n never will I order from them or all their subsidiary's!

No credit card fraud is covered by your credit card company. But it may never arrive. As the other reviews say. Not for the faint of heart. Say good bye to your money and pray that it arrives soon. Quality of goods is what you paid for. Cheap $$ will only get you cheap stuff. Their customer service is horrible. I'm not a satisfied customer.

Actually, yes. I had to get a new bank card right after I ordered from them. Someone tried to steal over $200 out of my account. I don't think that's coincidence!

Spent a little over $49 dollars on August 14th, 2015 and still have not received the three items or the promised refund. They are thieves.BE VERY CAREFUL.

No, but you will eventually receive your items. You will be disappointed in the garment. Poorly made items. Forget trying to get a refund, count it as a lost. You can dispute charges with credit card company.

I've not that, but I would definitely contact your credit card company & let them know what is going on + ask if they can cancel the order.

I used PayPal so no theft. But I'm on day 46 and still haven't received my item. They offered me a $5 dollar refund after my initial review here, but I have never received that either.

I don't know about theft but you can call your credit card and tell them if they can cancel your purchase. I finally after many emails back and forth with them I finally got half my money back and will donate the clothes. I figure it would cost me a lot to ship it back to China so I figured that $15.00 back is a better deal.

I haven't experienced credit card theft but ordered 3 shirts from them 4 months ago but didn't get items delivered. Now they are refunding the part of money. Lost some money...

I didn't have a problem with credit card theft but the two tops I ordered were HORRIBLE and looked like a child tried to hand sew stuff together. Strings were all over and buttons did not line up with the buttonholes, which were not finished. Hems weren't straight. Since I only paid about $20 for the two tops, I threw them away. And like you, I didn't read the reviews until I had ordered. And they took about a month to arrive.

I ordered through PayPal and no problems but still waiting for half my order. First half came in 2 and a half weeks but the other is on a month and a half. However they have been quick to respond to my concerns. I just really don't think my other half is coming.

I'm not sure about theft, but they don't ship what you order. I had to badger them for months and months just to get my money back!

You'll be fine. Just watch your CC closely for the next few month... At least you only spent $14!

Don't know about theft, but don't hold your breath waiting on that order, as it most likely won't arrive.

Not sure why I had such poor quality but trust me, It was the worse piece of clothing I have ever seen. I would not let a stray animal use it!. I always go out of my way to report good, quality service and items I order, so I am not a vindictive person. No credit card fraud so far. Mt CC company said these companies make money off of the people who do not want to fight for a return, that would be me. Please go to google reviews as you will see the majority of people who have ordered from them, HAVE NOT had a positive experience.

Check the "positive" answers. The bad English alone should tell anybody that there is something fishy about them. Yes, I also believe these reviewers are paid to write positive reviews.

I didn't have any credit card issues, just horrible quality products! It's good the items are cheap so you aren't out too much. I had a good laugh when I finally got the items so I guess it was money well spent. Good luck!

I NEVER received the items they said were shipped. Fortunately, I paid with PAYPAL, filed a complaint and then a dispute. Only then did DressLily refund my money. The company is a complete rip off, and I continue to advise folks to NOT order from them. I count it a blessing in disguise that I never received the items I ordered, based on all the reviews on the sizing and quality of the items received. By the way, there are sister companies that are doing the same thing, so AVOID all FB ads for these items.

I'm still waiting on my order ( placed in March) and perhaps my refund (told I would get in June). I used a pre paid card. So if they try to get money off it, there's nothing there.

I disputed 2 orders with my Freddie card company and won. Got my money back for their junk.

I inquired 3 times about the sweater I ordered Dec 12. Jan 19 and still no sweater. They responded and said they would refund $8 of the $20, and if I get the sweater I can keep it for my troubles. Funny they can take our $ immediately though. Even though no CC theft yet, I don't feel comfortable providing my card info again.

This company is a BIG RIPOFF. Don't order from them EVER again.

My order was placed in September 2015 and still has NEVER arrived. So, YES this is credit card theft!

I have had any credit card fraud. I pay any online ordering with Paypal. In all the reviews I read, I did not see that problem. I hope that did not happen with you. But if it did, file a complaint with your credit card company and have them cancel that card right away. It should only take 7 days to get another card. I can tell you that you will not be able a get any person at Dress Lily to solve that issue. Consider creating an account wi th h paypal. J have used them for many years C and have not had a pronlem. They also helped me a time or two with a product.

Melissa

They are THIEVES, you will never see the goods you ordered, You have unfortunately lost your money, Contact your credit card company cancel your card and have them issue a new one. DO NOT purchase from this company. This company is a SCAM.

I didn't have any credit card theft problems with DressLily. I must be the only person who's gotten her order filled in a timely fashion, but the quality was poor - the button holes hadn't even been cut open and the fur collar that was lush and beautiful in the advertisment (the reason I ordered the jacket at all) was straggly and thin and ugly. It also had a smell. They didn't want me to send it back. Instead they offered me a partial refund. Very partial. Not wanting further hassles, I accepted, and received the refund to my credit card pretty fast.

If you're worried about credit card fraud, just check your bank account online (if you do online banking) every day for a while, and if you notice any purchases that you didn't make, contact your bank immediately. If they're like my bank, you'll get it all back (and a new credit card account).

But I had no problem with my credit card with DressLily

I don't know about cc theft. I never received my purchase that was made mid-October but was refunded within 36 hrs. Of posting my complaint. Don't know if I'll try them again and will certainly be hesitant dealing with a company that doesn't even give you a phone number in the future. As for cc theft, I'm due a new card soon, otherwise I might consider replacing it

I haven't heard of credit card theft from this company. They are extremely slow in refunding your money, in fact, I haven't received a refund yet, or any other communication. Better off calling your credit card company to reverse charges if you run into problems.

I would suggest you cancel your order and close your account ASAP!

I used Paypal but that was actually a nightmare... I am as angry and disappointed in Paypal as Dresslily... no more, because I had thought Paypal was a legit company... it's not.

No credit theft but still waiting for one of the things I ordered. The quality is crap. I will never order anything from them again. This company is so bad!

I used PayPal to be safe. You will be sadly disappointed with the quality. And expect 4-8+ weeks for shipping. Sorry.

No, I use PayPal.

I haven't had a problem. I ordered in December and I am planning another order.

So far no but I did call my credit card company.

I had no issues and was pleased with my item.

Good luck getting your money back. You can try e-mailing them and cancelling the order, you may get your money back. Otherwise you may not. I tried sending my items back, way to small, and it would have cost me more than what i paid to return them. I gave them to good will and lost $42. Pass the word along to your friends and family. Zulily, Dresslily all are the same company. Do a review of any company before you order anything

I didn't have a problem with theft.

I received my first order within 2 weeks with free shipping from China to the UK. Product is good value for its price. Of course I was not expecting super quality for the few pounds that I paid but dress I bought is nice on me, hence it was a positive experience. I measured quite carefully before ordering and had to order XL for the item even though I usually wear M so I think their sizes are not US or UK guided. I used paypal to pay hence not so worried about credit card fraud.

I ordered some leggings 'last year in September. They took the money never received the items. And they kept lying to me.!

No and you will get your dress. It takes about 3 week because it is coming from China

Hi cricket
No i havent sorry.

Not that I know of. But since I had so many problems with them, I called my credit card and placed a hold on the charge, which your credit card will do for a short period of time.

No, I didn't experience any theft. And I did finally receive a refund. Essentially I was given the run around regarding the shipping of an item - a no show - and they claimed it would take 90 days for them to consider a refund. After I posted here they did issue the refund and also asked that I change my review. I don't plan to do that because it took a lot of time and frustration in my dealings with them. I don't think you need to worry about theft, just whether or not you'll receive your order and, if you do, if it's of poor quality just chalk it up as lesson learned. I'm not ordering from them again. There are much better companies who operate in China that sell on Ebay.

No theft reported but it did take a while to get here. I ordered on Dec. 8, they were shipped on the 12 and I got them Jan 18th. The dress was WAAAY too small and I did follow the size chart. But the shirt is nice. Cheap material, though, that's for sure... with both the dress and the shirt. I won't be ordering from dresslily anymore. The shipping just takes way to long unless you want to pay extra and the quality is pretty poor. Oh well, you learn as you go.:-)

I was feeling EXACTLY like you after placing my order. But I'm guessing it depends ob what you order. I ordered a Pink& grey cardigan with Aztec print in Medium(my reg size size is small)I was told the items would run small. But when I recieved my order the Med.is actually too big for me. But it does look EXACTLY like the picture.The material was soft. I sure wasn't expecting high end material at the price I paid. The Only issue I had was I paid all that extra$$ for speedy delivery2days. Because it cines feom China. Which I wasn't aware of at the time. But I waited well over a month for my item. Now I MAKE sure Im nit ever ordering frin China unless time isn't an issue. But bio credit card theft here.

To honestly don, t think that it's a credit card fraud I hope that you used PayPal to pay for the item I personally will not order online again unless I use PayPal if I hadn't have used them I don't think I would have gotten my money back. I sincerely hope that you have a better luck with that dresslilly site than I

I paid by PayPal but I seriously think that PayPal need informing about their

No credit card theft that I know of. They just suck at quality delivery and returns.

I freaking hope not!

No i haven't however nothing surprises me

I havent, and I ordered from them in October.

No theft but I still have not received my item after 30 days, still waiting!

Yes. I had to block my card.

No as I only use PayPal but I love all my clothes from dresslily. The clothes come from China so you need to order bigger size to fit but I like their material it's light and summery clothes

I didn't, used PayPal and was very satisfied with a product, delivery and service.

I did not experience theft. And I need to change my review as i did receive my goods and they fit my daughter great and they look beautiful on! I think I was a little impatuent...

Dear Girls, I did ordered 19 items. Because I used to order from US and shipping was in Europe. Believe me, we didn't have any problems. I got first Item- excellent quality. I 'll get my order in few shipping- what was promised and believe that we politely solve if Woold be few problems. I don't expect super high quality, because the price and this casual cloth for every day. Company asked my opinion about best. Companies where I was most satisficated- and only one HSN Diana Gilman. I believe that Dreslili is growing to be good company. Wish them the best. Compare what doing companies with cosmetics and send you garbage for huge money-they really most unhonesty in USA and fraud your money -poor quality cream and serum 30 mg 98+104 $. In Month I will write honesty my experience. Grazina Brown Giorgia US I am very positive Customer.