EastEssence Questions & Answers

Question 1

Question:

How long does shipping take? How long does shipping take?

Answer · 2019-06-04T10:37Z

Answer:

38 days (the shop takes its time to put the order together...) which they do not really advertise clearly.

By Klara M. over a year old

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Question 2

Question:

Why is your customer service non existent? Why is your customer service non existent?

Answer · 2016-06-17T05:31Z

We do have our customer service working all the time. You may contact our customer support team at support@eastessence.com. We'll be happy to assist you.

Question 3

Question:

Is the quality of clothing the same as in the picture...?? Is the quality of clothing the same as in the picture...??

Answer · 2019-07-22T12:55Z

Answer:

No way. My abaya started coming apart after the first wash

By Sakina K. over a year old

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Question 4

Question:

How long does it take to ship express somewhere in the u.s?

Answer · 2017-08-31T02:24Z

Express shipping takes 3-6 business days for delivery within US

Question 5

Question:

Why do you call a cheap dress an abaya? abaya's are heavier fabric with a zipper down the front. what you call abaya is not an abaya. very deceptive. Why do you call a cheap dress an abaya? abaya's are heavier fabric with a zipper down the front. what you call abaya is not an abaya. very deceptive.

Answer · 2016-12-28T02:49Z

Abaya's are not garments with zipper in the front. The zippered front open garments are typically called the Jilbabs. They can be in different fabrics from heavy to Light depending on locale. We have the wool Abayas which ae very heavy, followed by Denim, Cotton Twill, Kashibo and Rayon. We also have crepe, jersey, poly, cotton, satin, acetate, chiffon, georgette and Summer cool fabrics which are typically lighter.

Question 6

Question:

Neighbor recommended east-essence cant wait for first order to arrive hoping before eid seen some items neighbor bought from you impressed :) Neighbor recommended east-essence cant wait for first order to arrive hoping before eid seen some items neighbor bought from you impressed :)

Answer · 2019-07-22T12:56Z

I hope you had a good experience, I used to have good experience from this company, sadly no longer

Question 7

Question:

How long does it take to ship to uk and what is the quality like How long does it take to ship to uk and what is the quality like

Answer · 2019-07-22T12:56Z

Quality is bad-starts coming undone after first wash

Question 8

Question:

Hi i've just placed my first order with ee based on the more positive reviews. i really hope that my jilbab is good quality and looks as in the pic and comes with the required specifications. i'm positive. i'm ordering from the uk - what is the average delivery time? Hi i've just placed my first order with ee based on the more positive reviews. i really hope that my jilbab is good quality and looks as in the pic and comes with the required specifications. i'm positive. i'm ordering from the uk - what is the average delivery time?

Answer · 2019-08-31T08:27Z

I live in Texas and have received my orders in as little as 7 days and never waited more than 3 weeks.

Question 9

Question:

If i order form malaysia, how long does it take to reach If i order form malaysia, how long does it take to reach

Answer · 2017-06-08T02:45Z

Standard shipping is 10-14 days and express shipping is 5-7 days.

EastEssence Questions & Answers

How long does shipping take? How long does shipping take?

Why is your customer service non existent? Why is your customer service non existent?

Is the quality of clothing the same as in the picture...?? Is the quality of clothing the same as in the picture...??

How long does it take to ship express somewhere in the u.s?

Why do you call a cheap dress an abaya? abaya's are heavier fabric with a zipper down the front. what you call abaya is not an abaya. very deceptive. Why do you call a cheap dress an abaya? abaya's are heavier fabric with a zipper down the front. what you call abaya is not an abaya. very deceptive.

Neighbor recommended east-essence cant wait for first order to arrive hoping before eid seen some items neighbor bought from you impressed :) Neighbor recommended east-essence cant wait for first order to arrive hoping before eid seen some items neighbor bought from you impressed :)

How long does it take to ship to uk and what is the quality like How long does it take to ship to uk and what is the quality like

If i order form malaysia, how long does it take to reach If i order form malaysia, how long does it take to reach

If i ordered 11 items from usa on april 20th of 2019 how long will it take before my order ships?

Can’t see your question? Ask to get answers from the EastEssence staff and other customers.

EastEssence Questions & Answers

How long does shipping take? How long does shipping take?

Why is your customer service non existent? Why is your customer service non existent?

Is the quality of clothing the same as in the picture...?? Is the quality of clothing the same as in the picture...??

How long does it take to ship express somewhere in the u.s? How long does it take to ship express somewhere in the u.s?

Why do you call a cheap dress an abaya? abaya's are heavier fabric with a zipper down the front. what you call abaya is not an abaya. very deceptive. Why do you call a cheap dress an abaya? abaya's are heavier fabric with a zipper down the front. what you call abaya is not an abaya. very deceptive.

Neighbor recommended east-essence cant wait for first order to arrive hoping before eid seen some items neighbor bought from you impressed :) Neighbor recommended east-essence cant wait for first order to arrive hoping before eid seen some items neighbor bought from you impressed :)

How long does it take to ship to uk and what is the quality like How long does it take to ship to uk and what is the quality like

If i order form malaysia, how long does it take to reach If i order form malaysia, how long does it take to reach

If i ordered 11 items from usa on april 20th of 2019 how long will it take before my order ships?

Can’t see your question? Ask to get answers from the EastEssence staff and other customers.

How long does it take to ship express somewhere in the u.s?