ELITIFY Questions & Answers

Question 1

Question:

All the brands are original or are 1st copy? All the brands are original or are 1st copy?

Answer · 2015-05-11T08:29Z

Dear Himani, Greetings from Elitify! Thank you for posting your query. All the brand we sell are 100% original products and authentic and it comes with 10X money back guarantee. Every product on Elitify.com has been carefully hand-selected and legally obtained via authorized dealers from outside India. Kindly let us know in case you have any further question, Also if you have any specific query, please let us know and we will do everything to answer it. You can also reach us on 9192120 354 83 or email us at info@elitify.com Regards, Elitify Team

Question 2

Question:

Im unable to reach customer support. my item was redirected and couldnt track it. need help Im unable to reach customer support. my item was redirected and couldnt track it. need help

Answer · 2015-09-29T11:20Z

rahoul.srivastav@elitify.com Is the person who contacted me

Question 3

Question:

I have been in touch with mr. rahul for refunds. a) you sent me a size 6 shoe in a size 7 box, b) made me wait almost 8 weeks for the shoe of my choice in my size (after the first round of confusion with initial deliveries lasting 3-4 weeks) and then finally expressed your inability to deliver my choice and offered refund, c) refund request is in a loop for over 2 -3 weeks now with all kinds of crazy excuses and useless commitments. you are running a premium marketplace. do you think you can survive with such a pathetic backend. apart from the charity of my refund here's some free advice from a veteran.,, claw back, cut down your digital spends, set the backend ( stocks, supplies, crm. customer service beyond nice speak, delivery infra etcetc) and then come back with a vengeance. you have a great concept going. don't ruin your brand forever due to these highly controllable backend mess ups. cheers... i have given up in my refund so if you still can give it, great. but don't ever ask me for my bank details ever. and let me know when your house is in order and i will come back. till then happy cleaning., I have been in touch with mr. rahul for refunds. a) you sent me a size 6 shoe in a size 7 box, b) made me wait almost 8 weeks for the shoe of my choice in my size (after the first round of confusion with initial deliveries lasting 3-4 weeks) and then finally expressed your inability to deliver my choice and offered refund, c) refund request is in a loop for over 2 -3 weeks now with all kinds of crazy excuses and useless commitments. you are running a premium marketplace. do you think you can survive with such a pathetic backend. apart from the charity of my refund here's some free advice from a veteran.,, claw back, cut down your digital spends, set the backend ( stocks, supplies, crm. customer service beyond nice speak, delivery infra etcetc) and then come back with a vengeance. you have a great concept going. don't ruin your brand forever due to these highly controllable backend mess ups. cheers... i have given up in my refund so if you still can give it, great. but don't ever ask me for my bank details ever. and let me know when your house is in order and i will come back. till then happy cleaning.,

Answer · 2015-06-08T09:45Z

Dear Navanit, Greetings from Elitify! We are really sorry for the experience and can come completely understand your concerns. Our mission is to deliver happiness and I can see that we failed to deliver it. I will get your refund processed on priority and would like to speak to you in person. We truly appreciate your feedback and will certainly work more harder and improve our services. It is our responsibility to provide customer satisfaction and we will do everything possible to make it happen. Appreciate you patience and support. Regards, Nitin Narang Head - Customer Experience

Question 4

Question:

How good going company buisiness? will it servive to long? How good going company buisiness? will it servive to long?

Answer · 2015-06-09T04:48Z

Dear Ajay, Greetings from Elitify! We appreciate your questions and would like to speak to you and understand your concerns and queries. Kindly let us know a convenient time and your contact details. You can reach us on info@elitify.com and we will be happy to assist you. Thanks, Nitin Narang Head - Customer Experience

Question 5

Question:

I ordered it been a month i hasn't receive it yet I ordered it been a month i hasn't receive it yet

Answer · 2015-05-07T07:45Z

Dear Mr Fazili, Greeting from Elitify, Our apologies for the delay.We are expecting one of your ordered item " Slim-Fit Stretch Cotton Jersey Tank 3 Pack in next 2 days. The shorts are currently back ordered due to size issue and will take at least 2 weeks additionally, In the interim I will share some options and also expedite this process as these are to be shipped directly from US warehouse. I will update you on your email directly and will personally get this order delivered. Best Regards, Nitin Narang Head Customer Experience

ELITIFY Questions & Answers

All the brands are original or are 1st copy? All the brands are original or are 1st copy?

Im unable to reach customer support. my item was redirected and couldnt track it. need help Im unable to reach customer support. my item was redirected and couldnt track it. need help

How good going company buisiness? will it servive to long? How good going company buisiness? will it servive to long?

I ordered it been a month i hasn't receive it yet I ordered it been a month i hasn't receive it yet

Products are good quailty por not

Hello, i would like to know how are you getting the products of various brands from the usa. i believe what you have in 100% genuine.

Hello. i would like to know more about this website

Does it take three weeks for a paltry 5995rs refund from elitify? and justification after that?

Can’t see your question? Ask to get answers from the ELITIFY staff and other customers.

ELITIFY Questions & Answers

All the brands are original or are 1st copy? All the brands are original or are 1st copy?

Im unable to reach customer support. my item was redirected and couldnt track it. need help Im unable to reach customer support. my item was redirected and couldnt track it. need help

How good going company buisiness? will it servive to long? How good going company buisiness? will it servive to long?

I ordered it been a month i hasn't receive it yet I ordered it been a month i hasn't receive it yet

Products are good quailty por not

Hello, i would like to know how are you getting the products of various brands from the usa. i believe what you have in 100% genuine.

Hello. i would like to know more about this website

Is there any option for cash on delivery?

Does it take three weeks for a paltry 5995rs refund from elitify? and justification after that?

Can’t see your question? Ask to get answers from the ELITIFY staff and other customers.