Everlane Questions & Answers

Here’s what consumers have asked with answers from Everlane staff and previous consumers.

2 questions answered

0% answered in 1 day

Question:

I returned a pair of shoes last week and have not heard from anyone and i cannot access a live person. please put me on the right road. to customer service thank you, rita I returned a pair of shoes last week and have not heard from anyone and i cannot access a live person. please put me on the right road. to customer service thank you, rita

Answer:

Their customer service is non existent. I am having same problem as you without resolve. I've given up. I hope you are able to resolve your issue. I've purchased from Everlane before -- and they were great. BUT I had no problems... I think the issues arise when something isn't right with the order or if the merchandise doesn't fit.

By Charlene B. over a year old

See more answers (4)

Question:

Help! i am not a computer person. i have questions on products i did not order Help! i am not a computer person. i have questions on products i did not order

Answer:

Did you receive products you didn't order, or are you looking for more information on products to order?

By Erin M. over a year old

Question:

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Everlane Questions & Answers

Help! i am not a computer person. i have questions on products i did not order Help! i am not a computer person. i have questions on products i did not order

Very good customer here. why does a company this size not offer online chat or phone customer services? very disappointing and frustrating.

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