Hi there I've paid for 2 items, both express posting, both very expensive, it says it'll take 2 to 4 business days so I expect it on the 16th of May, but I've just read on my tracking details that it'll be here on the 23rd which isn't okay considering I've paid well extra, someone please answer and put my fear of being ripped off to rest.

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Hi there I've paid for 2 items, both express posting, both very expensive, it says it'll take 2 to 4 business days so I expect it on the 16th of May, but I've just read on my tracking details that it'll be here on the 23rd which isn't okay considering I've paid well extra, someone please answer and put my fear of being ripped off to rest.

asked by Nani T. on 5/12/16

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Customer-Service M. · Answer 1 · 2016-05-13T11:21Z

Customer-Service M.

on 5/13/16

I can definitely look into this. However, I would need an order number or name to start the search. We do not have any orders within the past 2 months that have a name starting with Nani.

You mentioned express 2 to 4 business days so I will assume this is an international order. In addition, you mentioned they were expensive which may mean they are probably large items? Some of our items cannot ship Express due to their size and weight. If this is the case, we would be able to refund you the difference you paid for express compared to standard.

But, to give a definite answer, I would need to see the order first.

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