Dear customer,

Thanks for your message.
We are sorry to hear that. Even if you saw some bad reviews about our websites, everything has two sides, and as the saying goes "Ten thousand people have ten thousand
Different views on Hamlet." You can have a try by yourself. Also, we guarantee the good quality of our products since we have strict QC before shipment.
And, there are too many emails everyday for Customer Service to deal with so that they may not respond in time.
Sometimes the order cannot be processed or delivered on timely due to unexpected troubles such as large demand or weather etc. Hope you understand.
Please contact us if you have any problem with the order. It will be solved timely till your satisfaction.