Flax Linens Questions & Answers

88 reviews

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Here’s what consumers have asked with answers from Flax Linens staff and previous consumers.

5 questions answered

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Question:

Is flax linens a scam or a legit company? Is flax linens a scam or a legit company?

Answer:

Took my money. Never sent the product. Don't respond to my request for a refund. They scammed me!

By T B. over a year old

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Question:

Why doesn't anyone from flax linens answer my inquiries either from phone calls or e-mails Why doesn't anyone from flax linens answer my inquiries either from phone calls or e-mails

Answer:

I had the same experience. Spoke to someone on the phone 4 times. They said they'd call back or email. Each time, they never did. The emails I sent to hello@flaxlinens.com all were unanswered. Their chat bot was never available - I left messages on it which were supposed to be returned - they never were. I was very forgiving and sympathetic to a small business during a pandemic - but they never once returned a call or sent the merchandise or got back to me - they just deducted the money immediately from my card, kept it, never sent anything and never did anything with customer service except waste my time.

By Risa M. over a year old

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Question:

How easy is it to get a hold of customer service at flax linens? How easy is it to get a hold of customer service at flax linens?

Answer:

I spoke to someone on their chat on their site, it was a real person

By Cristen D. over a year old

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Question:

What made you choose flax linens over similar businesses? What made you choose flax linens over similar businesses?

Answer:

Price, customer reviews, customizable set, specilization in linen bedding

By John W. over a year old

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Question:

Do you make fitted sheets for calif. king beds? in white and ivory (off white)...what cost? and what are standard pillowcase costs? shipping costs Do you make fitted sheets for calif. king beds? in white and ivory (off white)...what cost? and what are standard pillowcase costs? shipping costs

Answer:

As far as shipping costs go, if the order is over $150 shipping is free, finally standard pillowcases cost 24.95-26.95 each depending on the fabric

By Natalie G., over a year old

Question:

I need an eta in my order? numbers are 1001-a3589 and 1001-a3540. i sent e-mail yesterday and did not hear anything back.

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Flax Linens Questions & Answers

Is flax linens a scam or a legit company? Is flax linens a scam or a legit company?

Why doesn't anyone from flax linens answer my inquiries either from phone calls or e-mails Why doesn't anyone from flax linens answer my inquiries either from phone calls or e-mails

How easy is it to get a hold of customer service at flax linens? How easy is it to get a hold of customer service at flax linens?

What made you choose flax linens over similar businesses? What made you choose flax linens over similar businesses?

Do you make fitted sheets for calif. king beds? in white and ivory (off white)...what cost? and what are standard pillowcase costs? shipping costs Do you make fitted sheets for calif. king beds? in white and ivory (off white)...what cost? and what are standard pillowcase costs? shipping costs

I need an eta in my order? numbers are 1001-a3589 and 1001-a3540. i sent e-mail yesterday and did not hear anything back.

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