There is no phone number you can only reach them by email. info@florencescovel.com
This company sells junk. Everything breaks and all they will do is offer to replace it.

Why is anyone still wasting their hard earned $$$?!?
There is no phone number. They string you along via email.
Report them to your credit card company or PayPal. This is the only way for a resolution... if you're lucky.

If you contact them they will contact you back. I received my items and they weren't junk either. The pendants I ordered look fantastic on the chains I already had :)

There is no number. Those people are idiots!

Contact your credit card company. There is no phone number and at a point they will block you from sending emails. This company is a fraud from the get go. See what your credit card company can due to try and help you get your money back.

They don't have a phone number

JUST EMAIL THEM AND SOMEONE WILL ANSWER IT.

They didn't have a published number when I had the problem. I had to turn them into my credit card company as fraud. They were very shady.

I don't have a phone number, only an email address.