Fracture Glass Photos Questions & Answers

Here’s what consumers have asked with answers from Fracture Glass Photos staff and previous consumers.

13 questions answered

0% answered in 1 day

Question:

What exactly is fracture's 100% guarantee if expectations are not met? nothing offered to me. i think it's 100% of nothing, which is nothing. What exactly is fracture's 100% guarantee if expectations are not met? nothing offered to me. i think it's 100% of nothing, which is nothing.

Answer:

Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.

By Paul M., over a year old

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Question:

Curious if the product is worth my investment. like the looks but have never heard of the company. Curious if the product is worth my investment. like the looks but have never heard of the company.

Answer:

Yes, If you want a print on glass. If you want light to shine through the glass, then the answer is NO. Their manufacturing process puts a solid piece of black foam over the entire back of the glass glass preventing you from lighting the image from behind.

By Craig L. over a year old

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Question:

I want two $50 gift cards but every time i do the second card, it comes up as a $75 card. can you advise? I want two $50 gift cards but every time i do the second card, it comes up as a $75 card. can you advise?

Answer:

Not sure. Never ordered a gift card. I received one... sorry...

By Dawn B. over a year old

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Question:

What does a 8x10 picture of a cat cost? What does a 8x10 picture of a cat cost?

Answer:

Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products

By Paul M., over a year old

Question:

What is the cost per size? What is the cost per size?

Answer:

Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products

By Paul M., over a year old

Question:

Hi i have a picture that i would like to get done please let me know what i need to do Hi i have a picture that i would like to get done please let me know what i need to do

Answer:

Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at support@fractureme.com or our site's live chat!

By Paul M., over a year old

Question:

How do i get started to get these pictures How do i get started to get these pictures

Answer:

Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at support@fractureme.com or our site's live chat!

By Paul M., over a year old

Question:

How to i send you a photo from my phone? How to i send you a photo from my phone?

Answer:

Great question, Sherry! The easiest way is to go to our site on your phone and tap the Get Started button to get to our Upload page. Then, when you tap the big Upload button in the middle, it'll bring up your phone's photos so you can choose the right one and place your order. You can also check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order

By Paul M., over a year old

Question:

Do you ship to a post office box? do you use usps? to ship to a post office box? Do you ship to a post office box? do you use usps? to ship to a post office box?

Answer:

Hey Betty Lou, we can certainly ship to a PO Box! When checking out, you only need to enter the PO Box number into the Address line, and don't need your street address. We ship with USPS, UPS, and FedEx. If you're using a PO Box, you should only see USPS shipping options. If you have any trouble shipping to a PO Box, please don't hesitate to reach out to us at support@fractureme.com and we'll be happy to help!

By Paul M., over a year old

Question:

Just saw an ad on tv and i am very interested. i want to start a picture while but all the pictures that i have are different sizes can you blow thing Just saw an ad on tv and i am very interested. i want to start a picture while but all the pictures that i have are different sizes can you blow thing

Answer:

Great question, Carolyn! Our site will automatically let you know if your image file's resolution will work with a specific size. If you upload your photo onto our site, and don't see any error messages appear next to the size you'd like, your photo will print just as clearly as the original file :) If you need more information, please take a look at our Guide on File Specifications, here: https://help.fractureme.com/article/22-file-specifications

By Paul M., over a year old

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Fracture Glass Photos Questions & Answers

What exactly is fracture's 100% guarantee if expectations are not met? nothing offered to me. i think it's 100% of nothing, which is nothing. What exactly is fracture's 100% guarantee if expectations are not met? nothing offered to me. i think it's 100% of nothing, which is nothing.

Curious if the product is worth my investment. like the looks but have never heard of the company. Curious if the product is worth my investment. like the looks but have never heard of the company.

I want two $50 gift cards but every time i do the second card, it comes up as a $75 card. can you advise? I want two $50 gift cards but every time i do the second card, it comes up as a $75 card. can you advise?

What does a 8x10 picture of a cat cost? What does a 8x10 picture of a cat cost?

What is the cost per size? What is the cost per size?

Hi i have a picture that i would like to get done please let me know what i need to do Hi i have a picture that i would like to get done please let me know what i need to do

How do i get started to get these pictures How do i get started to get these pictures

How to i send you a photo from my phone? How to i send you a photo from my phone?

Do you ship to a post office box? do you use usps? to ship to a post office box? Do you ship to a post office box? do you use usps? to ship to a post office box?

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