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on 2/10/17Hi Stanley, our customer support team would be happy to look into this for you. Go ahead and send them an email at Support@FreeTAxUSA.com. They will be able to verify some information and find your daughters account for you.
Actually Free Tax USA is a SCAM/RIPOFF! They will charge you for their services and later tell you they are unable to file your return! They have done this to me more than once!