Freewallet Questions & Answers

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Here’s what consumers have asked with answers from Freewallet staff and previous consumers.

5 questions answered
20% answered in 1 day
Question:

Is freewallet a scam or a legit company?

Answer:

Hello! Freewallet is absolutely legit and works in compliance with international regulations.

By Lauren G., Head of Quality AssuranceFreewallet
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Question:

Answer:

Hello, please share your ticket number so we can look into the details and assist you.

By Lauren G., Head of Quality AssuranceFreewallet
Question:

Answer:

Hello, we don't charge any fee for using our app. However, we use third-party services which charge a commission for their services. If you need any assistance with our app, please reach out to our customer support service here: https://bit.ly/2rgGdRw

By Lauren G., Head of Quality AssuranceFreewallet
Question:

Why was i charged 124 usd to move 55 btc 2 times

Answer:

Hello, please submit a request here: https://bit.ly/2rgGdRw, and our support team will check the details.

By Lauren G., Head of Quality AssuranceFreewallet
Question:

How much does it cost to move 55 btc from freewallet to another wallet

Answer:

Hi, there are 4 fee options for sending Bitcoin in Freewallet. You can choose whether you pay a bit more for your BTC coins to be delivered quickly or send coins with a lower fee and have them delivered at a later time. Kindly note that the network fee can be dynamically adjusted to make sure a transaction is included on one of the new blocks and is eventually completed faster. If you'd like us to take a look at your withdrawal fee, please email us via our official support portal here: https://bit.ly/2rgGdRw.

By Lauren G., Head of Quality AssuranceFreewallet

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?
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