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Fresh Direct Questions & Answers

74 reviews
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How easy is it to get a hold of customer service at FreshDirect?

asked by Kathleen I. on 2/4/20

3 Answers
Thumbnail of user marycassandraa

The few times I have chatted or called them directly from the app I have received quick responses and my issue was resolved quickly!

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Thumbnail of user kimh733

That is because they were busy making mistakes. They have plenty of workers

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Thumbnail of user abbyf31

It should be pretty easy to reach them by phone Tues-Friday/ Other times require a lengthier wait. Emails aren't answered right away. I asked two different reps as to why and they said it was a busy time.

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