GiftHerShoes Questions & Answers

This is the address they eventually gave me after the 14 return days were passed! This email came about a month down the road! With only a 25% refund offered after I pressured them. I have reported them to the Better Business Bureau!

I told my credit card company to challenge the charge. I was reimbursed and the bank then sends the issue to their fraud department.

I am currently asking that my credit card company fight the charge. I have retained all my communication with the company as well as pictures of the product. I do think dissatisfied customers should contact both Shopify, the platform which launched this company as well as contact Pinterest who are advertising this company as legitimate. Those with Facebook and social media presence should use those platforms to deciminate information regarding this company. They are currently operating under the radar but the more they are exposed the less likely they can continue to sell their inferior product.

When I tried to send a complaint they blocked my emails and then the site mysteriously vanished. Don't know if it is back up yet. They never answered me about returns and the fact that they sent me some crappy shoes that weren't what I ordered. My advice is to count your losses and stay away from this site. You have to pay for shipping and what guarantee do you have that you'll actually get your money refunded.

It will cost you more if you return the item, because you have pay the shippingcosts. This is what i got for an answer: If you confirm to return, please carefully check below return address and return procedure. Also please make sure to send us the photos of the note. Return address: Yunting Ceng 3F, Huibaichuan, 200 meters South of the intersection of Xiangxing Road and Shajing Road, Shajing Street, Bao'an District City: Shenzhen Province: Guangdong Country: China 518125 Phone: 18676369146 How to Return? Buyer should bear the return shipping fee. 1. Please include the following information in the return package: Leave a note about Order number, buyer email account and product SKU of the item(s) you want to return. Reasons for return. 2. Please take a photo of the package with the note 3.We will refund the product payment once we receive and inspect the item. 4. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX. If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. ***For your attention, Cos before you return the items, below are some kind reminders other than the requests in Return Policy: 1. The return freight is quite expensive and it usually takes a long time before we receive it; 2. Unlike the parcel to your place that was shipped together with our other parcels done by our resigned forwarder, your returned parcel is more likely to get lost during international shipping; 3. The refundnot include the shipping fee) will be transferred only when the parcel has been received and checked clearly 4.The declared value should be same with the original package, otherwise it might incur in import taxes, and make the return package fail to delivery us and return to you. 5. There need to be charged shipping fee for the original package (when it ship to you, it cost some shipping fee for us), the system will deduct the corresponding fee when we receive the returned package As a returning shipping fee is expensive. Would it be possible we reach a compensation agreement? We can give you 20% refund of the itme(s) and you don't need to return the items. If this fine for you, we will refund it to you paypal.