Graphic Springs Questions & Answers

Here’s what consumers have asked with answers from Graphic Springs staff and previous consumers.

13 questions answered

15% answered in 1 day

Question:

After editing my logo i am not able to download it. it asks me to pay again! no response to email or fb massages. any other way to contact them? After editing my logo i am not able to download it. it asks me to pay again! no response to email or fb massages. any other way to contact them?

Answer:

Hi Katerina, Thanks for your question. We replied to your email that was sent yesterday. Did you not receive our message? To answer your question here, you aren't required to make another payment. Click the edit button below your purchased logo thumbnail (that's the one with the download and edit button underneath), make your changes and then click save. You can then download your new version from your account page. Please email us at info [at] graphicsprings.com should you have any other questions. GS Team

By Graphic S., over a year old

Question:

I have read a lot of negative reviews about your site. i would like to purchase from you, but very skeptical about what you represent. I have read a lot of negative reviews about your site. i would like to purchase from you, but very skeptical about what you represent.

Answer:

Hi Jacqueline, we would be happy to answer any questions you have. We also offer a 100% money-back guarantee and pride ourselves on customer satisfaction. Our business has been active for over 7 years and we have served over 100'000 customers.

By Graphic S., over a year old

Question:

Hi, if i wanna buy the 39 dollar option can i afterwards still edit my logo which right now consists of the brand name and icon so i have both separat Hi, if i wanna buy the 39 dollar option can i afterwards still edit my logo which right now consists of the brand name and icon so i have both separat

Answer:

Yes, you can make those changes after purchase. If you need any specific files just send us an email at info@graphicsprings.com

By Graphic S., over a year old

Question:

You have charged me 149$ and i had purchased only 99$ deal! why ? this is not fair ! and not legal. anubhavsaxena0504@gmail.com You have charged me 149$ and i had purchased only 99$ deal! why ? this is not fair ! and not legal. anubhavsaxena0504@gmail.com

Answer:

Hi Anubhav, we have sent an email to the address you listed. We offer a money back guarantee so if there was any misunderstanding we will be sure to correct it right away.

By Graphic S., over a year old

Question:

I never got my logo because you declined my card because it was a debit card. after checking with my bank i see you charged me anyway. I never got my logo because you declined my card because it was a debit card. after checking with my bank i see you charged me anyway.

Answer:

Hi Landre, please contact us at info@graphicsprings.com We can help you resolve any issues immediately. Be sure to check your spam folder if you do not see a response from us. Thank you!

By Graphic S., over a year old

Question:

Hello can someone please respond to my email regarding downloading my logo. thanks Hello can someone please respond to my email regarding downloading my logo. thanks

Answer:

Hi Michael, we respond to all emails within 24 hours. Please check your spam folder as well in case our message did not get to your inbox. Contact us at info@graphicsprings.com if you have any questions.

By Graphic S., over a year old

Question:

Yes.. i pay for the logo a and i can not download it Yes.. i pay for the logo a and i can not download it

Answer:

Hi Beatriz, thanks for your message. The logo files are available for download on the account page immediately after purchase. We would also be happy to send you the files directly to your email. Please send us your email address to info@graphicsprings.com. We will be sure to help out right away. Joe GS TEAM

By Graphic S., over a year old

Question:

I designed and purchased a logo. i clicked on download and now i can;t find it. I designed and purchased a logo. i clicked on download and now i can;t find it.

Answer:

You can download all your purchased files on your account page. If you are having issues with this please contact us at info@graphicsprings.com for an immediate resolution. Thanks!

By Graphic S., over a year old

Question:

After creating my logo, the charge was verified on my credit card, but i'm not getting the logo back, why is that? After creating my logo, the charge was verified on my credit card, but i'm not getting the logo back, why is that?

Answer:

Hi Harris! Thanks for your question. Please email us at info@graphicsprings.com and we'll get this sorted out right away.

By Graphic S., over a year old

Question:

Good afternoon, i bought a logo today from graphicsprings and i want to print it or put on a letter and it does not work at all. what does it mean? Good afternoon, i bought a logo today from graphicsprings and i want to print it or put on a letter and it does not work at all. what does it mean?

Answer:

Hi Jolanda, please contact us at info@graphicsprings.com. We will be able to help you resolve any issues right away. Thanks!

By Graphic S., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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