At the time of purchasing a DAB hifi system from HIFI Tower homeless situation, and still am to some extent. I required this quite urgently to cover noise in respect of sleeping in the hostel I was in.
I asked staff at HiFi Tower "specifically" if this device had a DAB, and was assured it did. Additionally, the device proved within a few months to have various faults, I had either not noticed initially or more serious of these... which developed later!
A number of times, and they were quite good on this, and in this respect I admit I was at amiss, they did send a number of returns slips for this product to send it back.
However, the homeless environment I was in was not easy. For instance... apart from the "huge" social issue, and all manner of emotional issues surrounding this; then also post would often arrive late due to the circumstances... so I think I may have missed one of their return forms here.
When they sent another of these by email, one occasion my computer developed a virus... so could not access this on time.
Admittedly, I was in part wrong, but on the whole I still believe that One: HiFi Tower should show more compassion and understanding in respect of my circumstances. Two: That fundamentally they made the technical error of sending the "wrong" item out in the first place! I had spent a long period with little time and resources looking for a DAB radio with tape recorder, and in fact it was about 'even' more than this... it was about getting myself back "on my feet" once more! I only have so many Gigs on my Wifi device, and use this for writing (I'm an author), and looking for accommodation, but would have wished to be able to listen to my favourite station BBC6 music while doing so with a DAB.
Finally and most importantly perhaps, while HIFI Tower have now refused to refund the money for this item although it was "their" initial error, which created this lengthy debacle. I have tried to be reasonable with the company and asked that I send this back for repair to these; however I cannot access this device presently as this is in 'storage' so until I find somewhere to live. So I had asked please HiFi Tower for another few months to return this for fixing, and I would not keep the item in any case, as this is not what I wished, but would seek to give it to a charitable shop...
So HiFi Tower question please...? Will you receive this item back for 'only' repair a few months beyond the warranty period please? Then if you so feel fit, you may pass this onto to a charity shop yourselves or to some other worthy cause.
I just do not wish for please 'yet' another negligent error or simply people not actually caring enough, to prevent this situation from being resolved positively?
