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Here’s what consumers have asked with answers from HOLY HYDROGEN staff and previous consumers.
Hello, AA! We apologize for any delay. This platform is not directly connected to us and we only received the notification today. The best way to contact us is via email at info@holyhydrogen.com or call us at 9721-266-0883. You can use any drinkable water (can not use salt water or contaminated water) for the Lourdes Hydrofix including RO and distilled water for both pitcher and main body. However, if you use RO or distilled water it will affect the hydrogen production a little. The water goes into the main body is used only for the separate electrolysis process and will not enter the drinking water in the pitcher, so you can use tap water as well. Some area has high mineral content in the tap water or well water, and you may need more frequent citric acid cleaning than usual. For more details, feel free to give us a call Monday through Friday 10 AM to 3 PM PST. Thank you and looking forward to connecting with you soon!
Lourdes Hydrofix does not create or accumulate deuterium in the drinking water because it uses the separate chamber system. It is the cleanest, the safest and longest lasting hydrogen water on the market!
Hello, HF. Thank you for contacting Holy Hydrogen! There is no problem using Mountain valley spring water. We apologize for the long wait on call back request. We are receiving sudden increase in inquiries and we are short staff. We make sure that our customer service representatives are well educated on H2 and health to better serve our customers, and educating staff takes a long time… We are trying our best to get back to all customers in the orders they received, so please give us a little more time to get to you. You may also reach us via email at info@holyhydrogen.com. Again, we are very sorry fir the long wait and thank you for your patient and understanding.
Hello, Samuel! Thank you for reaching out to us. We have the USA location for customer service and shipment. Please feel free to contact our customer service at info@holyhydrogen.com or give us a call at 971-266-0883. We are here Monday through Friday 10am -3pm (PST). Looking forward to connecting with you soon!
Hello, Samuel. We have the latest 2021 Premium Edition/International model at this time. Lourdes Hydrofix complete set comes with one cartridge installed, the inhalation set with a cannula, so you do not need any additional items to start using the product. Additional accessories recommended are: H2 Bag to take your H2 water with you on the go, and the additional Cannula IF you would like to share inhalation with another person. (One inhalation cannula comes with the complete set) Lourdes Hydrofix Premium Edition '21 Complete Set is $2,399.95 + S&H, Additional Premium H2 Cannula 2m long is $79.99, and H2 Bag 1L is $28.99. If you have more questions, please reach us via email (info@holyhydrogen.com) or give us a call (971-266-0883) Thank you!
Hello, Tami! Thank you for reaching out to us and we are sorry for the delayed reply. The review site is managed by a third party and often we do not receive the notification of messages. The best way to reach us is via email or phone and we will be happy to answer any questions you may have! Molecular hydrogen works in so many ways, and it is best that you speak to our representative to understand, and to see if H2 is beneficial for you. Thank you and we look forward to speaking with you soon! Holy Hydrogen Customer Support Email: info@holyhydrogen.com Phone: 1(971)266-0883. Monday- Friday 10 am - 3 pm (PST, USA)
Hello, Judy! Thank you for the great question. The machine you had mentioned is a large and heavy welding blow torch from China modified and marketed as a hydrogen machine by many companies. It only cost less than $90 USD. Www.dhgate. Com/product/h160-75l-acrylic-flame-polishing-machine/411725106. Html? Utm_source=pla&utm_medium=GMC&utm_campaign=newcarve&utm_term=411725106&f=bm%7cGMC%7cpla%7c10581233457%7c110257332371%7c411725106%7cpla-296557777111%7c011015006002%7cUS%7 rb.gy/ka5cnd Worst part is that it uses lye which is a very dangerous and toxic chemical and generates toxic and harmful gases far from pure. It contains other poisoned gas such as Cl2 chlorine gas, HClO hypochlorous acid. Chlorine gas is hardly soluble in water, so it does not settle in the water even if it passes through a container of water/second filtration point of the device. https://en.wikipedia.org/wiki/Chlorine_gas_poisoning https://en.wikipedia.org/wiki/Hypochlorous_acid In Japan, it is designated as a poisonous or deleterious substance. In the EU, it is a warring that concentration in the air of 0.5 ppm or higher causes a health problem. This is only a "concentracion in the air" and if "directly inhale" the gas, it is expected to have much bigger concerns to health. High concentrations of chlorine gas can lead to blindness and death. Therefore, it is not something that is okay because it is a small amount. It is also known as the poisonous gas used by the Nazis which generally causes coughing, lacrimation, chest burning, conjunctivitis, and tachycardia. It can also cause vomiting, sweating, and headaches. Further exacerbations may cause dyspnea, pulmonary edema, and skin sores. It may cause damage to the mucous membranes in eyes, nose, respiratory tract, lung, etc. The Lourdes Hydrofix was engineered by the top hydrogen researchers, engineers and scientists in Japan and is truly the best hydrogen device in the world! It is portable and easy to use, pure and safe, dual functions of both high concentration of H2 inhalation and H2 water. If we were to mention all the difference list goes on. I hope the information provide was educational and helpful, so no one gets hurt. If you have any questions or concerns, feel free to give us a call or email us! We are here to help :) Thank you and have a great day!
Hello, Blue B! Lourdes Hydrtofix Premium Edition is an international model and can be used anywhere in the world. However, the plug type differ in each country and you will need a socket adapter to fit the wall plug style of the UK. (You do not need a converter. Just a plug adapter.) We ship to the UK often without any complication. However, the customs processing time is up to the UK customs officials, so we have no control over the delivery time. Please make sure to read our S&H International shipping/customs section before you place an order. Here is the link: https://holyhydrogen.com/pages/shipping-delivery-customs If you have any questions or concerns, please contact us directly via email at info@holyhydrogen.com or give us a call at +1 971-266-0883. We are open Monday through Friday 10 AM to 3 PM PST. Thank you and talk to you soon!
