It is just about impossible to speak to anything but a bit and if the bot doesn't like your answers, it just hangs up on you. I finally go into line to speak to an agent. I stayed on the line almost 30 min, then the agent that got on couldn't help me and gave me a other number to call. For this kind of service, I pay over $200 a month?. You can get a medicare advantage plan lots of places for a $0 out of pocket ( besides the $170 the government deducts from my Social Security to give to them) I was paying $61 a month on top of that because I actually believed their hype. Get something else, anything g else

Impossible-so many dissatisfied customers the phone line is always wait. They have no callback feature and do not even give you a position in a queue so it is a crap shoot.