iMyFone Questions & Answers

Absolute scam! Dishonest company, no money back guarantee and buggy product. I downloaded the demo software, was assured that it would wipe my iphone and was asked for money. I checked that the phone was not registered in icloud and find my phone was off. The purchased version did not work, despite the demo claiming otherwise. Customer support refuses to offer refund. Avoid this company at any cost.

I can only assume by the date of the previous answers that iMyfone has undergone some changes to their customer support. My experience does not at all align with the reviews of others. Recognizing a time zone difference, I sent a request for assistance with my issue and in less than 12 hours I received the first response. It was helpful and productive in narrowing in on the source of my issue. Each exchange of email was met this way. When we finally determined that my particular issue was hardware related (my initial thought before even buying the software), the person helping me, " Echo Z", went ahead and cancelled the auto-renewal and then issued a full refund via PayPal. I wish the software could have been my solution but that isn't iMyfone's fault that it was the iPad's hardware that had failed. I don't know if I was just blessed with a one-in-a-million interaction with them or this is their new, 2021 modus operandi. All I can say is that my experience was very positive - a lot better than most with this sort of thing.

They offered to fix but did not keep your info they just re-stored, company is in China and not refunds!