Ordered 12/9, EM 12/18/2019, PM, was sent refund. No item or why. Few days b4 25th, don't drive, trying to find match. I left mes.12 hr ago & EM..ZIP

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Ordered 12/9, EM 12/18/2019, PM, was sent refund. No item or why. Few days b4 25th, don't drive, trying to find match. I left mes.12 hr ago & EM..ZIP

asked by Diane S. on 12/19/19

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ivorye2 Ivory E. [Ivoryella Rep] At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing so that we can better assist you. Our records show that your order was shipped on 12/5. Since according to USPS tracking information, there was not an updated scan since the package left our building, we opened a case with USPS regarding this issue. We also had a replacement shipment sent out. According to the USPS tracking, it shows the second shipment was delivered 12/22. Even though it was marked as delivered by USPS, we did issue you a full refund when you requested it. We realize there is a large demand for our products and are doing our best to keep up. Our business was started less than two years ago and we have already donated $1,081,899 to savetheelephants.org and other CHARITABLE CAUSES, and we think that is awesome! We do realize though that there are improvements that can be made, and we will be working on those things for the future. What other Charitable causes is IVORY ELLA donating to that is not outlined in their website. I would like to know.
What other Charitable causes is IVORY ELLA donating to that is not outlined in their website. I would like to know. Thank you

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Jen I. [Ivory Ella Rep] · Answer 1 · 2019-12-26T09:35Z

Jen I. [Ivory Ella Rep]

on 12/26/19

Can you send us your order number so we can look into this for you?

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