LA Heroina Questions & Answers

Here’s what consumers have asked with answers from LA Heroina staff and previous consumers.

4 questions answered

0% answered in 1 day

Question:

I need the address to return items that i bought that do not fit I need the address to return items that i bought that do not fit

Answer:

I had no success in getting a return address. I am stuck with items that I don't want and no refund. They haven't even sent me everything I ordered. There must be a way of warning other people not to use this website!

By Felicity S. over a year old

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Question:

Please provide the address where i can return my item for refund

Answer:

It took a month for them to send an email with a return label. It cost $25+ to send the crap back. They want you to send it to China

By De P. over a year old

See more answers (2)

Question:

Why has it taken six weeks to not get my order? why does the package tracking system not take the numbers you gave me? you have my money, i have zero. Why has it taken six weeks to not get my order? why does the package tracking system not take the numbers you gave me? you have my money, i have zero.

Answer:

I have had the same problem - incorrect shipping number and ordered taking morn than a month... No telephone / horrible business I recommend you do not shop here! I will cancel my order immediately!

By Hyla j. over a year old

Question:

It took weeks to get my blouse and then it was the wrong on. what should i do? It took weeks to get my blouse and then it was the wrong on. what should i do?

Answer:

Good luck, I don't think you will ever be able to return as the label return address will never be provided, inspite of several attempts to obtain it via email. At the most they offer a 15% refund, but they add that you have to pay return transport (ok in principle) plus customs duties for Chinese goods returning to China? Their Return/refun Policy on line does not say anything about Customs duties and only offer the name of the town in China: Guangzhou. You could try and report it or seek advice at local Chinese Consulate. My simpathy, I was also fooled

By Maria C. over a year old

Question:

I'm still waiting for my order can you let me know when to expect it

Question:

How do i return? the website is no help. it simply says to return, but it doesn't provide a shipping label or any information at all!

Question:

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Question:

What is the address of the "return center" for me to return my item?

Question:

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

LA Heroina Questions & Answers

I need the address to return items that i bought that do not fit I need the address to return items that i bought that do not fit

Please provide the address where i can return my item for refund Please provide the address where i can return my item for refund

It took weeks to get my blouse and then it was the wrong on. what should i do? It took weeks to get my blouse and then it was the wrong on. what should i do?

I'm still waiting for my order can you let me know when to expect it

How do i return? the website is no help. it simply says to return, but it doesn't provide a shipping label or any information at all!

Ddfgdfgdf dgdfgdf gdfgdg

What is the address of the "return center" for me to return my item?

Where do i send a return and get a refund?

Shipping was horrendously delayed and i now have to return the items, but there is no location listed where to send it. what's up with this kind o

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Please provide the address where i can return my item for refund