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If I have a faulty product am I able to get a refund? Will they honor this deal?

asked by Jason R. on 7/20/16

2 Answers
Thumbnail of user kellyw86

Yes, this option is easily available to you if it's faulty on arrival and you advise within a week of receiving. If you're nice about it we generally even cover return shipping costs.

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Thumbnail of user chrisb1259

You can get a full refund but I suggest you action in straight away. Pester and hound them via their service email and the service sms. Complain to the ACCC and supply photos of the dama liesge /issues. Dont take Dons lies and rudeness. Threaten legal action if you have to. They arw the worst.

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