Not sure about the refunds. I also don't understand the negative reviews, but it sounds like these people never gave the product an honest chance. Ive used it for 15 years now. No complaints. It's true, they do have an ongoing monthly shipment option, but Ive never used it. I tried it initially, but then canceled with no problem. I simply order when I need it.

I have only had good experiences with their products, but I learned long ago that I always have to read the terms and conditions carefully.
I changed my diet and taken the capsules, I am free of pain now.

To be honest, I do think he has a good solid core philosophy about the mechanics and psychology behind back pain. His free book, 7 day cure, was actually good and the information was fairly accurate. I think where he loses people, me included, was the action plans he alludes to throughout the book. Turns out his plans are created pretty much from his own stuff, which means to truly put the plan into motion may cost over 1000 dollars. That was a huge turn off for me. His so called friendly emails asking the reader for their help and the psuedo friendly " I know you" and the " I made a mistake" headings are all mass market ploys, that he undoubtedly pays a marketing business to come up with. His products, so far have either not worked for me or only work a limited amount of time, "Heal and soothe" and the pain cream, which works, but only for about 5 minutes. Other products he sells can be found much cheaper in other venues. I guess it's basically up to the reader to decide for themselves. There does seem to be those that it works great for.

I received a refund for one newsletter, but got a blank refusal for all other requests for refunds
Mary Mc N

There was no refund when I returned their unopened product. However they did stop sending it to me after I phoned them and told them I did not want the stuff. I do recommend their Rub on Relief cream for pain, but never, ever order anything from them on a "free trial" basis.

Its a big scam, stay away.

No refund, even upon returning unopened product