How can I discontinue subscription and remove automatic charge? I haven't played since a couple weeks after first signing up... but see a $100 deduction from my bank account WITHOUT BEING NOTIFIED!

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How can I discontinue subscription and remove automatic charge? I haven't played since a couple weeks after first signing up... but see a $100 deduction from my bank account WITHOUT BEING NOTIFIED!

asked by Jacquelyn J. on 9/3/15

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Mary B. · Answer 1 · 2015-09-03T04:26Z

Mary B.

on 9/3/15

Unfortunately, Steven M. Is right. Their "Customer Service" is abysmal. I empathize with anyone who is stuck with Lumosity and their fraudulent business practices and bogus mind exercises.

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Steven M. · Answer 2 · 2015-09-03T03:04Z

Steven M.

on 9/3/15

All you can do is change your billing preference to not automatically go through. You can beg them for the money but I had no luck.

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How can I discontinue subscription and remove automatic charge? I haven't played since a couple weeks after first signing up... but see a $100 deduction from my bank account WITHOUT BEING NOTIFIED!

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