Dear customer,
We're so sorry for the inconvenience to you.
But could you please offer us your order number or register email address so that we can help you as quick as possible?
Thanks for your cooperation.
Any question, please feel free to contact us via contact@luvyle.com
Thank you.
Luvyle

You will have to fight and fight for it - this is a company with no morals at all.

They are never going to send a refund. They are a ripoff company and you might as well figure lesson learned. That's what I did.

You can probably expect to count your "refund" as a loss & learning experience. This company has horrible customer service