Dear Lyft Support.

Am so depressed right now, I was unjustly accused and with that my account got deactivated. I wish some one could get back to me and listen to my side of the story.

I picked up that passenger from her house and i dropped her to her destination. She refused to get out of the car saying that that was not the location she had put in. I immediately reported this to lyft and i that caos trying to ask the customer to get of my car because she had refused to get out. I recieved a request from another customer and i accidently accepted it. I immediately called the lady and explained the situation to her but she was not happy i asked her that i may need to cancel her ride so that i can deal with this first and she said no she needed to go somewhere immediatley. I didnt pick her with another customer in but i called her and explained the situation and asked her if she could kindly request for another ride. It took me like 25 minutes to sort the situation and i contacted lyft. Please help me i dont want to deactivate my account i love working for lyft.

asked by Tracy K. on 6/6/16