Moonosa Questions & Answers

Question 1

Question:

Hmmm i read so many bad reviews about moonosa and i'm having second thoughts about ordering from them. i need help cause they do have good prices but i'm afraid i might not received my items and my money gone. Hmmm i read so many bad reviews about moonosa and i'm having second thoughts about ordering from them. i need help cause they do have good prices but i'm afraid i might not received my items and my money gone.

Answer · 2016-10-11T07:32Z

Answer:

We are trustfull company. Hope you will like us.

By robbin z., over a year old

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Question 2

Question:

I wanted to know does the clothes look exactly how they appear I wanted to know does the clothes look exactly how they appear

Answer · 2020-06-01T03:25Z

Yeah they are cool. Just go one size up from your original size

Question 3

Question:

I place an order on 4/24/20.its alnost a month later.i havent recieved. i email emma,scarlette and alisha. no one has contacted me. I place an order on 4/24/20.its alnost a month later.i havent recieved. i email emma,scarlette and alisha. no one has contacted me.

Answer · 2020-06-02T12:48Z

Bad Customer service and don't respond to any of my concerns at all

Question 4

Question:

R these clothes true to size and we're is the chart size? R these clothes true to size and we're is the chart size?

Answer · 2020-06-13T01:15Z

Dont know never got my stuff. They send emails trying to make it seem like someone may have stole your package and they don't do returns on stolen items

Question 5

Question:

Hi i made a purchase awhile now an can't seem to track my orders Hi i made a purchase awhile now an can't seem to track my orders

Answer · 2020-06-01T03:26Z

Write them a message and let them know you need a tracking number. I always got one provided to me

Question 6

Question:

How long does shipping take How long does shipping take

Answer · 2020-06-18T09:58Z

My order shipping took about two to three months. They say it was due to the pandemic, but no other website took that long.

Question 7

Question:

Why so many bad reviews ,, have customer experience got better Why so many bad reviews ,, have customer experience got better

Answer · 2019-08-07T04:59Z

No, I've been dealing with them for years and they are always trying to cheat me, I've finally stopped buying from them as I can't Support them out of principle.

Question 8

Question:

Does the sizes run small? Does the sizes run small?

Answer · 2016-10-11T07:24Z

Dear, we have the size chat detail in the product page, but if you worry you could place a small test order to check the size first.

Moonosa Questions & Answers

I wanted to know does the clothes look exactly how they appear I wanted to know does the clothes look exactly how they appear

I place an order on 4/24/20.its alnost a month later.i havent recieved. i email emma,scarlette and alisha. no one has contacted me. I place an order on 4/24/20.its alnost a month later.i havent recieved. i email emma,scarlette and alisha. no one has contacted me.

R these clothes true to size and we're is the chart size? R these clothes true to size and we're is the chart size?

Hi i made a purchase awhile now an can't seem to track my orders Hi i made a purchase awhile now an can't seem to track my orders

How long does shipping take How long does shipping take

Why so many bad reviews ,, have customer experience got better Why so many bad reviews ,, have customer experience got better

Does the sizes run small? Does the sizes run small?

How do you contact moonosa to request a refund?

I placed an order on may 31st. i am sill waiting to receive my order. if i ever do i will never order from them again! brenda waterman

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