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Bob's Discount Furniture Questions & Answers

419 reviews
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does goof proof cover damage from an electric space heater melting the leather on my couch

asked by jason C. on 1/31/20

3 Answers
Thumbnail of user roberts3932

We purchased a couch from Bobs 1/19/20, the couch had issues from the start but with the pandemic we did not feel comfortable having technicians n the house. Every call to their help center requires 1 hour and a half on hold. They have been here twice 8/11, the problem persists, 9/24 the problem persists and the technician said it should be replaced but I spoke with a supervisor Marybeth D and they refuse. I even purchased the GOOF Proof that is a Joke. STAY AWAY horrible quality and the service is worse... after they have your money

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Thumbnail of user nelsona73

Goof Proof doesn't cover anything just make you look like a goof

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Thumbnail of user albertm368

Bob's discount furniture will see they do a lot of things and make things sound very good however they do not honor their goof proof protection plan nor will they refund your money

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