Dear Carolyn,

Thank you for posting a question here on SiteJabber.

I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me.
I will be more than happy to assist you with any questions or problems you may have.

Looking forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

Hi
After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company.
He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber.
He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days.

Hope this helps.

Hi Carolyn - I had excellent results when I emailed the support centre: support@myheritage.com

Hi, Carolyn,
I think the best solution is to contact MyHeritage support team like Stephen wrote in his answer ( support@myheritage.com).
Julija

Sorry. I never paid for it. I TRY only the free. It have multiples info.