I purchased our unit on November 8, 2016 at Walgreens for $149.00 plus tax. It worked beautifully until two weeks ago when the indicator light started flashing red and after a minute or so the unit shut down. I left an email on their website yesterday asking what might be wrong and have not heard back from them yet. We used distilled water only. We are not very happy at this point and would appreciate any suggestions on what to do. Should we contact Tech Support or Customer Service by phone since we have not received a response to the email?

asked by Toni Y. on 2/10/17