I received My Purmist personal humidifier 2 days ago and have used it 3 times. The first time I noticed it smelled bad and I thought it was just the plastic/rubber face mask and it would eventually wear off. I have replaced the water each time and the smell is getting worse....very musty. I'm nervous that it does not sanitize and is a breeding ground for germs. Does it usually smell bad?

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I received My Purmist personal humidifier 2 days ago and have used it 3 times. The first time I noticed it smelled bad and I thought it was just the plastic/rubber face mask and it would eventually wear off. I have replaced the water each time and the smell is getting worse....very musty. I'm nervous that it does not sanitize and is a breeding ground for germs. Does it usually smell bad?

asked by Martha M. on 12/18/16

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Joanna Z. [MyPurMist Rep] · Answer 1 · 2016-12-19T10:09Z

Joanna Z. [MyPurMist Rep]

on 12/19/16

You will notice a 'different' smell when first using the device, but there absolutely should not be any musty smell. Please send us an email or give us a call if this persists and we will replace your product. Our number is 866-925-6710 or email us at techsupport@mypurmist.com

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