Same problem. They are a scam. Hopefully you used PayPal. File a claim against them asking for money back. Website says order will ship within 24-48 hours and 2-3 extra days for holidays. PayPal will refund but you have to stay on it. Finally they sent me a tracking number and it was fake. Ive reported every step to PayPal, what a headache! If for some reason they do ship and you still want your money back, PayPal said dont open the package, return it with a tracking number to provide PayPal and they will refund your mone. Lesson learned for me! I no longer trust companies selling items on instagram!