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Here’s what consumers have asked with answers from NewChic staff and previous consumers.
A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Before I purchased anything from New Chic, I had emailed them asking WHERE I would have to send the items back if they don't fit. The first reply just told me I had 14 days to return it. I then replied, again, asking if they had read my email and if the return items would have to be sent to Hong Kong or somewhere in the USA. Guess what? I never heard back from them. So I would be safe to say the returns have to be sent to China.
Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by service@newchic.com. We will do the best to help you. Best regards, Newchic team.
Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or service@newchic.com. Hope you can receive your order asap. Best regards, Newchic team.
Re: My order 38679401 & 38679402 3 hats ordered on 12 Nov 17 online paid by Paypal of $41.33 incl. $12.83 postage. I have yet to receive email order confirmation from Newchic although I received payment confirmation from Paypal. Please confirm my order of 3 hats (am also questioning 2 order numbers instead of 3) and advise the progress of my order.
I ordered shoes and followed their guidelines regarding the shoe size, one pair was larger and the other smaller, neither one of them was made according to the size I had ordered. Do not purchase from this vendor at all you will get trash!
