Online Pianist Questions & Answers

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Here’s what consumers have asked with answers from Online Pianist staff and previous consumers.

6 questions answered
17% answered in 1 day
Question:

Answer:

Hi Beatrice, There is an option for cancellation: If you purchased your subscription on iTunes: https://support.apple.com/en-il/HT202039 If you purchased your subscription on Andoid: https :// support. Google. Com/googleplay/answer/7018481? Co=GENIE. Platform%3DAndroid&hl=en If you purchased your subscription on the OnlinePianist website: https://www.onlinepianist.com/account

By Nimrod C.,
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Question:

Why are you money grubbing pigs who offer the most appalling customer service encountered online?

Answer:

Hi Blaise, we will try to avoid the langauge and address the issue. You are more than welcome to send us email to contact@onlinepianist.com and we will happily solve the issue for you.

By Nimrod C.,
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Question:

User id is 3276806 i need to cancel my subscription for now please

Answer:

Hi Rebecca, since your subscription were made through the iTunes app store, you can cancel it from the settings of your apple ID, from the settings of your device.

By Nimrod C.,
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Question:

Repeating what courtney f is querying, i can't find any option in the setting to cancel my subscription? i am asking nicely, so please provide with answers as soon as possible. thank you

Answer:

Hi Ray, as Penelope wrote, subscriptions that were made via iTunes or Google play store can be cancelled from the settings of your device. If you purchased it via the OnlinePianist website, you can cancel it from your profile settings page in this url: https://www.onlinepianist.com/account

By Nimrod C.,
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Question:

How can i cancel my account? i no longer receive account benefits but am continually getting billed 4.27 every week and am getting very frustrated

Answer:

Hi Courtney, as Penelope wrote, subscriptions that were made via iTunes or Google play store can be cancelled from the settings of your device. If you purchased it via the OnlinePianist website, you can cancel it from your profile settings page in this url: https://www.onlinepianist.com/account

By Nimrod C.,
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Question:

Answer:

Not at the moment Bob, but we will be happy to escort you through the process via phone... Please send us your contact details and time zone and we will reach out - contact@onlinepianist.com

By Nimrod C.,

Can’t see your question? Ask to get answers from the Online Pianist staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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