Here’s what consumers have asked with answers from OVH staff and previous consumers.
This is a legitimate company that behaves like a scam. No service, no support. So yes, they are scammers!
You're on your own. Consider no support at all. Usually response is so delayed that the server already burned down to dust or a resolution is no longer required.
A lot of options like namecheap, hetzner, itldc, monovm, digitalocean etc...