A: Hi,

We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible.

You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us.

http://resellerratings.com/store/PatPat

Order processing may take some time but we will do our best to get it to you within the requested time frame.

If we are unable to do so we will have no issue in providing compensation for the delay.

Please let us know if you have further questions.

Hi Farida, I don't think you can please every body can you? Does it mean you're a bad person?. I personally been with patpat for more than a year, I was too scared to use shopping on line cause I have never done it before. But my first order was through patpat, and I never went wrong! They always the best to deal with in all positive ticked boxes. Hope you don't take that one negative thought into consideration. Thank you xxx