Dear Don W.,

Our returns department is behind however if you call our support at 1-888-818-7463 or email us at cs@planetshoes.com we can look up the return tracking and if the item is back in our warehouse, but not yet received or processed, we would be happy to expedite your refund. Please contact support or myself at michelle.jacob@planetshoes.com for further assistance. We do apologize again for this and appreciate your patience. Best,~~Michelle, Customer Experience Manager

I loved my shoes and the fit fine so did not do a refund. But if it's taking that long to get it you need to start pestering them every single day.