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Postmates Questions & Answers

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Here’s what consumers have asked with answers from Postmates staff and previous consumers.

3 questions answered
0% answered in 1 day
Question:

Why doesn't postmates have a phone number you can call. i am trying to dispute a charge, but have to rely solely on them doing stuff online . . . it's been a week already and i have yet to hear back from them.

Answer:

They Don't answer you back until after 5 days so that they can say "Unfortunately we will not give you your money back because we only issues refunds if the claim is made in a timely manner" horrible company

By Jenn S.
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Question:

I got charged $30.00 instead of just $* for my meal. am i getting my $22 back?

Answer:

I got charged twice instead of once. For my delivery now that they made a mistake and didn't take care of it I'll never use postmate ever again

By Dorothy J.
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Question:

I am trying to cancel my postmates plus unlimited free trial, and can't do it - any tips?

Answer:

Their app has all type of glitches and issues they did the very same to me I didn't even sign up for their free trial but I am now having to dispute a charge of 95.88 on my account. I was charged for orders I never got and also I reached out to them multiple times never got anything back. They actually put on the app that the order was resolved when I have never spoken to them this company is a fraud and I do not know why they are still in business! I'd say remove your card information.

By Joanna V.
Question:

I canceled my order right after i ordered it and they still charged it on my card when will my money get put back on my card?

Question:

Does anyone know how to reach customer service to tip a driver? i've tried twice. the app doesn't work, the online site doesn't work.

Question:

Why wasn't the two credit card replacements not validated? why were two cards sent to me? john sturdy ejsturdy12@yahoo.com

Question:

What is the fee your paid per mile in las vegas,nv ? also i did an order placed my postmates so the debit card had the funds to pay for the order. before i could go any further i had to take a picture of the receipt. i did not think you had to do that. the only reason to take a picture of the receipt was if you had to place the order yourself like going to a store. and even then the final transaction has to be completed before you get the receipt. so how does this work take the total the cashier gives you put it in the system to get the funds put on the debit card,pay for it and then take the picture of the receipt?

Can’t see your question? Ask to get answers from the Postmates staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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