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on 10/1/18Dear Gailanne M,
Thank you for your message,
We can see that your order has gone through on the exact same day " 62628403".
If there's is anything else we can do for you, we kindly request you if can you email us at resolutions@printerpix.co.uk with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
Kind Regards
PrinterpixTeam