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No one is replying to my emails on customer service and no one is checking my messages at Facebook. I have ordered a bag and now I am starting to believe that the entire site is a scam. Please get back ASAP.

asked by Reet k. on 5/3/15

5 Answers
Thumbnail of user maximeg4

Hello Reet! If you give me your order number I will be pleased to help you and give you further information on your order status. Kind Regards

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Thumbnail of user gs37

! 00% genuine. I have ordered so many things but be careful to check the times once received. Some Items have defects but you just return them and they pay for courier. So you money is safe.

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Thumbnail of user andrewo14

Deffo not a scam I've used them several times.

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Thumbnail of user michaelb200

Apparently there's only one English-speaking customer service person. This person would take a long time to get back to you.

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Thumbnail of user ginab23

Hi - I received a reply from customerservice@raffaello-network.com
How long have you waited for a reply - I got a reply about 3/4 days later but very helpful

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