asked by
on 1/5/16David Hoppe, you have already bee refunded. And the chat support is available as indicated by the green chat icon on the right panel.
Chat page. If it's a refund though, they won't do anything about it. I've asked them to remove the charge three times and they have yet to remove it.
They have a chat page on their website, that's probably the best you're going to get.