Hi Jacob,

Our customers' peace of mind is our top priority at Remitly. When you're sending your hard-earned money internationally, it's important to trust that it will get there securely and on-time. Here's what we're doing at Remitly to protect you and earn your trust:

- 100% satisfaction or your fees back: If you aren't satisfied with your transfer for any reason, we'll refund your fees.
- Perfect Delivery Promise: Our perfect delivery promise gives an exact date and time when you can expect your funds to be delivered.
- Cancel your transfer: If your transfer hasn't been received by the recipient yet, you can cancel your transfer.

Remitly is trusted by more than 3 million customers and is rated 4.9/5 in the App Store and 4.8/5 in the Google Play store by over 500,000+ people.

Thank you,

Jenna from Remitly

Hi Jacob,
I had a very bad experience from Remitly. My piece of mind has gone. I lost $2500 on 23rd march 1:45 pm. I saw the transaction on my commonwealthbank app. Immediatly I called Remitly, after long wait, I told the issue that I lost money due to fraud transaction. They asked me to file a dispute in Common wealthbank. I did the same. After one month, in dispute results, Remitly says that that transaction was done by me.
I even reported the issue when my transaction was pending on my account.
Also, this fraud transaction was to Africa. I have never done a transaction to Africa in my life time. In my history of Remitly, the transactions were done only to India (precisely to Kerala state, Thrissur district) because I sent money only to my friends and family. I still dont understand how they are telling that the transaction was done by me. I also used other sites like Skrill and SBI e-remit, there also, I never did any transactions to any other country.
Remitly cannot be trusted. I used remitly several times without any issue. Suddenly I lost huge amount of money. Be aware of them.
This is from my personal experience.