Roku Questions & Answers

Here’s what consumers have asked with answers from Roku staff and previous consumers.

2 questions answered

0% answered in 1 day

Question:

I am trying to set up your dumb smart tv and you keep telling me to do things in language i do not understand. rule #1 never have an engineer write in I am trying to set up your dumb smart tv and you keep telling me to do things in language i do not understand. rule #1 never have an engineer write in

Answer:

One of the first questions asked is which language you would like to use. Usually set to English as default. I would suggest you do a factory reset if you are stuck or contact customer service.

By Wendie D. over a year old

Question:

The icons are all grayed out. i cannot fix this. netflix told me to refresh the program. tell me how to fix this. The icons are all grayed out. i cannot fix this. netflix told me to refresh the program. tell me how to fix this.

Answer:

If you don't have your Roku set up to automatically update under system settings then that would definitely help. I would try that first and see if it works. You can also go to the channel icon ie: Netflix and instead of entering hit the * and you'll get a pop up with different options, choose update and see if that helps. The icons should not be grayed out... just saw the date on this and went oh welllll...

By Wendie D. over a year old

Question:

I can not get this new dumb smart tv to work because you keep giving instructions in language i do not understand. rule #1 never let an engineer do in

Question:

Why are your vintage cartoon channels so poverty stricken? you call 3 cartoons 1000? get real. they suck.

Question:

My roku 3 device is defective and roku will not replace it. the device only comes with a 60 day warranty. bad customer service. don't use them.

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Roku Questions & Answers

The icons are all grayed out. i cannot fix this. netflix told me to refresh the program. tell me how to fix this. The icons are all grayed out. i cannot fix this. netflix told me to refresh the program. tell me how to fix this.

I can not get this new dumb smart tv to work because you keep giving instructions in language i do not understand. rule #1 never let an engineer do in

Why are your vintage cartoon channels so poverty stricken? you call 3 cartoons 1000? get real. they suck.

My roku 3 device is defective and roku will not replace it. the device only comes with a 60 day warranty. bad customer service. don't use them.

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